Switching

Switch systems without starting over.

Our onboarding team helps you import participants and staff from spreadsheets or your old system, then trains your team. Try it first on Free or a 14-day Grow trial, cancel a monthly plan anytime, and take your records with you if you leave.

Start free Book a demo

See the switch plan

Search name, position, branch…Filters

19 Oct – 25 Oct 2026WeekFortnightMonth

12Staff64Shifts496hHours	Wed21 Oct	Thu22 Oct	Fri23 Oct	Sat24 Oct
OPOpen	Community Access (Jon.N)9am - 1pmRiverside House4Day		Support Worker (Empty)10pm - 6amWattle Grove8Sleepover	Support Worker (Empty)7am - 3pmRiverside House8Day
Bailey SerafinParramatta · FT42 / 38h	Approved leave	Support Worker (Jon.N)7am - 3pmRiverside House8Day	Support Worker (Jon.N)7am - 3pmRiverside House8Day	Support Worker (Jon.N)8am - 6pmRiverside House10Day
Priya RamanParramatta · PT24h	Team Leader (Mar.O)3pm - 11pmWattle Grove8Day	Team Leader (Mar.O)10pm - 6amWattle Grove8Awake		Unavailable all day
Tom NguyenPenrith · CAS35h	Support Worker (Ell.W)6am - 5pmPenrith Hub11Day	Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft	Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft

Bailey Serafin7am – 3pm8h

Jonathan NielsenMedicationManual handling

Riverside House8 h

Switching worries

Switching shouldn’t be a leap of faith. Go-lives that drag on, staff who won’t use it, contracts you can’t leave and promises that don’t hold: here’s how each is handled.

Start with your own people, not an empty system
Our onboarding team helps bring your participants and staff across, so your team signs in to people they already know.
Workers can try it on a real shift
Support workers clock on and write the note from their phone, so a few of them can test it before you commit.
Test the real thing first
Free needs no card, and the 14-day Grow trial opens every feature, so you judge it on your own rosters, not a slide deck.
Monthly, and cancel anytime
Grow is billed month to month unless you choose yearly, and you can cancel from the billing page whenever you like.
Your records leave with you
Shift notes export as PDFs and registers as CSV, and on Grow, staff, shift and note data comes out through the read-only API.
The price is on the page
$10 per user a month, or $9 billed yearly, with no GST added. Participants are never charged.

The switch plan

Six steps from first look to go-live. Who does what at each step, so nothing falls between your team and ours.

Step 01Done by: You
Try it on your own team
Sign up for Free or the Grow trial, roster a test shift, and ask a few support workers to clock on and write a note from their phones.
Step 02Done by: Together
Tell us what you’re moving
Tell us what you’re moving and where it lives today, whether that’s spreadsheets or your old system, and we’ll plan the move with you.
Step 03Done by: Together
Bring participants and staff across
Our onboarding team helps you import them, so you start with your own people rather than an empty system. Staff then sign in from an email invite.
Step 04Done by: Together
Set it up the way you work
Add your sites and houses, roles, roster templates and forms, your NDIS support catalogue, and Xero and Employment Hero if you use them.
Step 05Done by: Our team
Train your team
Onboarding includes training for your team, and the guides and video tutorials are there afterwards for new starters.
Step 06Done by: You
Go live, then check the first cycle
Publish your first roster. Keep the old system to hand until your first pay run and NDIS claim have gone through, then switch it off.

The pace is yours. How long it takes depends on how many participants, staff and sites you bring across.

Start free Book a demo

Day one looks like your organisation. Set it up around how you already work. Start from the built-in incident reports and behaviour record, or rebuild your paper forms in the form builder, and keep Xero and Employment Hero where you use them.

Sites and houses, with roles built from 151 permissions
Roster templates you apply to any week as draft shifts
NDIS and child safety incident reports and behaviour records ready to use
Your NDIS support catalogue, with 2026–27 pricing zones
Hours to Xero AU Payroll, staff details and certificates from Employment Hero

Explore custom forms

Forms

Search forms

NDIS Incident ReportFiled after an NDIS-related incident.Edit template
Child Safety Incident ReportFiled after a child safety incident.
Behaviour RecordBehaviours of concern in child safety placements.

Your team signs in from the phone they already carry. There’s nothing to install or update. Workers open the web app in their phone’s browser to see shifts, clock on and off, and write notes with photos. Location is recorded at clock-on and clock-off but never stops a worker clocking off away from the address.

Shifts and open-shift bidding in the browser
A reminder before the shift ends if a note is missing
Early starts and late finishes sent to a manager to approve
Kilometre claims prompted at clock-off

See it from a worker’s side

Bailey Serafin

Fri 23 Oct · Riverside House

5am10am3pm

Rostered: 6am – 2pm
Clocked on: 05:58 · GPS recorded
Clocked off: 14:03 · GPS recorded

Within threshold · timesheet as rosteredEdit times

If it’s not right, leave with your records. Cancel a monthly plan anytime from the billing page. Grow runs to the end of the month or year you’ve paid for, so export what you need before then.

Shift notes as PDFs, with any redactions carried through
Registers as CSV
On Grow, staff, participants, sites, shifts and shift notes through the read-only API

Explore the API

Your records

Shift notesAny redactions carried throughExport
RegistersExported from each registerCSV
Read-only APIStaff, participants, sites, shifts, notesGrow

No surprises

What it doesn’t do today. Better you hear it here than after go-live. Ask us about anything else before you move.

No offline mode
Notes and clock-ons need a data connection, so check the reception at each house before you go live.
No App Store app yet
Workers use the web app in their phone’s browser. A native iPhone app is on the way, and Android phones keep using the browser.
No direct NDIA connection
Agency-managed claims export as an NDIS bulk payment file that you upload to the NDIA portal. Plan-managed invoices go through Xero.
Payroll through Xero only
Approved hours, allowances and leave sync to Xero AU Payroll, which works out the pay. MYOB and QuickBooks connections are on the way.
No AI note writing or review
DS AI is a roster assistant. It answers questions about your roster and drafts changes, and a person applies them.
Not built for aged care
Aged care and Support at Home aren’t covered. It’s built for NDIS and child safety providers, with reportable conduct case management for Queensland’s scheme.

FAQ

Questions before you switch. What providers ask before they move across.

Something else? Talk to us

It depends on how many participants, staff and sites you bring across and how much setup you want help with. Book a demo, tell us what you have, and we’ll plan the move with you.

Our onboarding team helps you import participants and staff, from spreadsheets or the system you use today, and helps you set up the rest. If there are other records you want moved, such as NDIS plans, forms or past notes, ask about them before you commit.

No. You can start with rostering and shift notes, then bring in billing and payroll once your team is settled. Keep your old system to hand until your first pay run and NDIS claim have gone through.

There’s nothing for them to install. Workers sign in from their phone’s browser to see shifts, clock on and off, write notes with photos and claim kilometres, and they’re reminded before the shift ends if a note is missing. Ask a few of them to try it on the Free plan before you decide.

Not for Free, which costs nothing, with no time limit, for 5 staff, 10 active participants and 1 site. The 14-day Grow trial opens every feature and takes a card at checkout.

Not on a monthly plan. Cancel anytime from the billing page, and Grow runs to the end of the month you’ve paid for. Yearly plans run to the end of the year you’ve paid for. Enterprise terms are agreed with our team.

Yes, so export what you need before your paid period ends. Shift notes export as PDFs, with any redactions carried through, and registers export as CSV. On Grow, the read-only API also returns staff, participants, sites, shifts and shift notes, plus a record of each form submission, for your own scripts or spreadsheets.

Grow is $10 per user a month, or $9 a month billed yearly. A user is any staff member active that month, casuals included, so 30 staff cost $300 a month. Participants are never charged, and prices are in Australian dollars with no GST added. DS AI stays off until an admin turns it on, then usage is billed separately.

On Free, notes older than 90 days are hidden but never deleted, and they reappear when you move to Grow.

Yes. Approved hours, allowances and leave sync to Xero AU Payroll, and plan-managed invoices go through Xero. Employment Hero keeps staff details, certificates and leavers in step.

Roster each shift once. Pay and claims follow.

Book a demo Start free

12Staff64Shifts496hHours

Wed21 Oct

Thu22 Oct

Fri23 Oct

Sat24 Oct

OPOpen

Community Access (Jon.N)9am - 1pmRiverside House4Day

Support Worker (Empty)10pm - 6amWattle Grove8Sleepover

Support Worker (Empty)7am - 3pmRiverside House8Day

Bailey SerafinParramatta · FT42 / 38h

Approved leave

Support Worker (Jon.N)7am - 3pmRiverside House8Day

Support Worker (Jon.N)8am - 6pmRiverside House10Day

Priya RamanParramatta · PT24h

Team Leader (Mar.O)3pm - 11pmWattle Grove8Day

Team Leader (Mar.O)10pm - 6amWattle Grove8Awake

Unavailable all day

Tom NguyenPenrith · CAS35h

Support Worker (Ell.W)6am - 5pmPenrith Hub11Day

Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft

Day one looks like your organisation. Set it up around how you already work. Start from the built-in incident reports and behaviour record, or rebuild your paper forms in the form builder, and keep Xero and Employment Hero where you use them.

Sites and houses, with roles built from 151 permissions

Roster templates you apply to any week as draft shifts

NDIS and child safety incident reports and behaviour records ready to use

Your NDIS support catalogue, with 2026–27 pricing zones

Hours to Xero AU Payroll, staff details and certificates from Employment Hero

Explore custom forms

Switch systems without starting over.

Start with your own people, not an empty system

Workers can try it on a real shift

Test the real thing first

Monthly, and cancel anytime

Your records leave with you

The price is on the page

Try it on your own team

Tell us what you’re moving

Bring participants and staff across

Set it up the way you work

Train your team

Go live, then check the first cycle

Day one looks like your organisation. Set it up around how you already work. Start from the built-in incident reports and behaviour record, or rebuild your paper forms in the form builder, and keep Xero and Employment Hero where you use them.

If it’s not right, leave with your records. Cancel a monthly plan anytime from the billing page. Grow runs to the end of the month or year you’ve paid for, so export what you need before then.

No offline mode

No App Store app yet

No direct NDIA connection

Payroll through Xero only

No AI note writing or review

Not built for aged care

Questions before you switch. What providers ask before they move across.

How long does it take to switch?

What do you bring across from our spreadsheets or old system?

Do we have to move everything on day one?

Will our support workers actually use it?

Do we need a card to try it?

Are we locked into a contract?

Can we take our data with us if we leave?

What will it cost once we’ve switched?

What happens to older notes on the Free plan?

Can we keep using Xero and Employment Hero?

Roster each shift once. Pay and claims follow.

Switch systems without starting over.

Start with your own people, not an empty system

Workers can try it on a real shift

Test the real thing first

Monthly, and cancel anytime

Your records leave with you

The price is on the page

Try it on your own team

Tell us what you’re moving

Bring participants and staff across

Set it up the way you work

Train your team

Go live, then check the first cycle

Day one looks like your organisation. Set it up around how you already work. Start from the built-in incident reports and behaviour record, or rebuild your paper forms in the form builder, and keep Xero and Employment Hero where you use them.

If it’s not right, leave with your records. Cancel a monthly plan anytime from the billing page. Grow runs to the end of the month or year you’ve paid for, so export what you need before then.

No offline mode

No App Store app yet

No direct NDIA connection

Payroll through Xero only

No AI note writing or review

Not built for aged care

Questions before you switch. What providers ask before they move across.

How long does it take to switch?

What do you bring across from our spreadsheets or old system?

Do we have to move everything on day one?

Will our support workers actually use it?

Do we need a card to try it?

Are we locked into a contract?

Can we take our data with us if we leave?

What will it cost once we’ve switched?

What happens to older notes on the Free plan?

Can we keep using Xero and Employment Hero?

Roster each shift once. Pay and claims follow.