Open a support ticket
Need help with your Diversity Sync'd account? Submit a ticket below and our support team will get back to you, usually within one business day.
Many common questions are answered in our help centre. Search the docs first — you might find your answer in seconds.
Our team typically replies within one business day, Monday–Friday, 9am–5pm AEST.
Submit a ticket
Common questions
A few things people often ask before opening a ticket.
Please use the same email address you use to sign in to Diversity Sync'd. This helps our team locate your workspace and account information faster, so we can give you a more accurate answer.
We aim to respond to all support tickets within one business day (Monday–Friday, 9am–5pm AEST). Critical issues affecting service availability are prioritised.
Your ticket is opened directly in our support system (Intercom). You'll receive a confirmation email with a reference number, and our team will reply via email — you can simply reply to that thread to add more information.
Not directly from this form, but once you receive your confirmation email you can reply with any screenshots, screen recordings, or documents attached. They'll be added to the same ticket automatically.
Yes, please include the steps to reproduce the issue, what you expected to happen, what actually happened, the page URL, and any error messages you saw. Screenshots really help us track the issue down quickly.
Yes, choose the “Account & billing” category. If you have your invoice number or workspace ID handy, including it in the description speeds things up.
See it in action
See how it works for your team
Walk through the platform with our team. We'll show you how Diversity Sync'd fits your workflows — in 20 minutes or less.