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Customers

Care teams, in their own words.

What it’s like to run a care service, work a shift and manage NDIS plans in Diversity Sync’d, from the people who do. Each quote, printed word for word, sits beside the part of the app it’s about, so you can check it for yourself.

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  • LeadersA CEO and two directorsDee Gallagher, Bernadette Burns and a director in MelbourneRead all 3→
  • FrontlineA support workerNathan MackenzieRead the quote→
  • OperationsService deliveryLinda EasdaleRead the quote→
Leaders

From the people who run the service. What they see from the top: client records, oversight, and how the app feels to use.

On client records and storage

“Diversity Sync’d’s client management system is easy to use and keeps all client details, case notes, important information and overall storage and updates in one place, helping teams stay organised and work more efficiently.”

Dee GallagherCEO, KIN Care Services

A folder for every participant. Care plans, charts and documents sit in each participant’s folder, with versions kept, folders locked to the staff who need them, and search across the files you can open. On Grow, open Word, Excel or PowerPoint files in OneDrive and the edits save back as a new version.

Explore storage→

Riley Chen

Participant folder · 3 files

Care plan.docxYesterdayEdited in Word
Medication chart.xlsx21 Oct
Behaviour support plan.pdf12 Oct

On oversight

“Diversity Sync’d has transformed how our organisation operates. Client information, documentation and team activity are all centralised, which means fewer errors, faster workflows and clearer oversight. It has made managing our services smoother, more efficient and far more reliable.”

Bernadette BurnsDirector, Thrive House

Every change, on the record. The audit log shows who did what, when and from which IP address, with the last 365 days in view on Grow and 30 on Free. Roles built from 151 permissions decide who sees each participant, and on Grow you can build your own.

Explore roles and permissions→
LogsRefresh
ResultAllFilters16 Oct – 23 Oct
Search logs by user, action, IP…
Date and time
User
Event
IP address
23 Oct 2026, 10:42 am
Bailey Serafin
View shift note timeline
203.0.113.24
23 Oct 2026, 10:31 am
Priya Raman
Approve a pending shift clock adjustment request
203.0.113.57
23 Oct 2026, 10:15 am
Juana Alexander
Assign roles to a user
198.51.100.12
23 Oct 2026, 9:58 am
Tom Nguyen
Administrative password resetFailed
203.0.113.91
23 Oct 2026, 9:31 am
Juana Alexander
Export the roster data
198.51.100.12
23 Oct 2026, 8:47 am
Tom Nguyen
Create a leave request
203.0.113.91
23 Oct 2026, 8:30 am
Juana Alexander
Create and sync timesheet to finance software
198.51.100.12
23 Oct 2026, 7:02 am
Bailey Serafin
Get personal user data for login session
203.0.113.24

  • View shift note timeline

    Bailey Serafin · 23 Oct 2026, 10:42 am

  • Approve a pending shift clock adjustment request

    Priya Raman · 23 Oct 2026, 10:31 am

  • Assign roles to a user

    Juana Alexander · 23 Oct 2026, 10:15 am

  • Administrative password reset

    Failed

    Tom Nguyen · 23 Oct 2026, 9:58 am

  • Export the roster data

    Juana Alexander · 23 Oct 2026, 9:31 am

  • Create a leave request

    Tom Nguyen · 23 Oct 2026, 8:47 am

  • Create and sync timesheet to finance software

    Juana Alexander · 23 Oct 2026, 8:30 am

  • Get personal user data for login session

    Bailey Serafin · 23 Oct 2026, 7:02 am

Showing 1 to 20 of 1,284 eventsPage 1 of 6512345…65

On the design

“Wow I love how easy it is, you can tell you put a lot of thought into the design.”

DirectorMelbourne

Judge it for yourself. The Free plan covers 5 staff, 10 active participants and 1 site, with no card needed. Workers sign in from their phone’s browser, so there’s nothing to install.

Start freeExplore every feature→
Frontline

From the person on shift. A support worker on the day to day: finding what each client needs and keeping their notes up to date.

On shift notes

“Diversity Sync’d makes my day so much easier. Everything I need for each client is in one place, the notes are simple to update and the system is clear to navigate. It helps me stay organised, save time and focus more on giving quality support.”

Nathan MackenzieSupport Worker

Notes written on shift, from any phone. Support workers add notes, photos and forms to one timeline per participant from their phone’s browser, and get a reminder before the shift ends if a note is missing. An iPhone app is on the way.

Explore shift notes→

Today · Friday 23 October 2026

Jonathan Nielsen · 4 contributions

7:00 amShift startedBailey S
Bailey Serafin7:40 am – 8:05 am1 entry · 1 form
7:40 am

Breakfast on the deck. Chatty and relaxed.

8:05 amMedication administration recordSubmitted
3 h 30 m quiet
Bailey Serafin11:35 am – 12:15 pm1 entry · 1 form
11:35 am

Planted tomato seedlings at the community garden. He wants to go back on Sunday to water them.

12:15 pmBehaviour support recordDraft
Bailey SerafinWriting…Note for Jonathan N
12:40 pm

Document observations, activities and any incidents…

Save note
1:10 pmnowAdd note
3:00 pmHandoverBailey S→Priya R

Details

Snapshot of this 24 hour participant block.

State
Open
Forms
Incomplete
Date
Fri, Oct 23, 2026

Participant

Snapshot of activity in this 24-hour block.

Name
Jonathan Nielsen
Tags
MedicationManual handling
Contributors
1 person
Contributions
4 entries
Operations

From the team that keeps the funding straight. An executive manager of service delivery on plan management and the admin that comes with it.

On plan management

“Diversity Sync’d has streamlined our entire plan management process. Keeping participant details, funding information, documentation and communication in one place has reduced admin time and improved accuracy across our team. It gives us clearer oversight and helps us deliver a more consistent, reliable service for participants.”

Linda EasdaleExecutive Manager Service Delivery

The plan, on the participant. Each participant’s profile names their plan manager, and on Grow holds their NDIS plan, with its dates, coordinator and total budget, beside every interaction logged against them and its claim status. The plan’s coordinator gets an email when spending passes your threshold, funds run low or the plan nears its end.

Explore NDIS plans and budgets→
Active

Jonathan Nielsen

NDIS 430518276 · Plan managed

Storage

Details

SiteRiverside House
BranchParramatta
Case managerBailey Serafin
ContactEllie Nielsen, sister
Plan managerSpectrum Plans
Risk levelMedium
MedicationManual handling
ProfileAccess control

NDIS Plans

1 plan on record.

View all plans

Plan 1042

ApprovedActive

Total budget

$42,300

Start date
01/07/2026
End date
30/06/2027
Coordinator
Kai Morgan

Interactions

Service interactions logged against this client across all claim statuses.

View all interactions
  • UnclaimedPersonal care

    Morning routine and breakfast, then a walk to the shops

    c81f04a2… · 17/10/2026 · 6h 0m · Bailey Serafin

    $592.98
  • UnclaimedPersonal care

    Morning routine, medication prompts and lunch prep

    5e2d9b70… · 16/10/2026 · 8h 0m · Priya Raman

    $561.84
  • PaidCommunity access

    Planted tomato seedlings at the community garden

    9a47e13c… · 09/10/2026 · 4h 0m · Tom Nguyen

    $280.92
Your story

Use Diversity Sync’d at work? Tell us how it’s going, in your own words.

Every quote here is printed word for word, never trimmed or tidied. If Diversity Sync’d has changed how your team works, tell us what changed. If something still slows you down, tell us that too.

Share your story

Roster each shift once. Pay and claims follow.

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Rostering, shift notes, SCHADS hours and NDIS claims on one record of care, for NDIS and child safety providers. Care records hosted in Sydney.

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