For providers

Rosters, notes and claims from one record.

Diversity Sync’d brings rostering, shift notes, incident forms, NDIS claims and SCHADS hours together for NDIS and child safety providers. The shift you roster is the shift your team documents, claims and pays, so no one re-keys it.

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19 Oct – 25 Oct 2026WeekFortnightMonth

12Staff64Shifts496hHours	Wed21 Oct	Thu22 Oct	Fri23 Oct	Sat24 Oct
OPOpen	Community Access (Jon.N)9am - 1pmRiverside House4Day		Support Worker (Empty)10pm - 6amWattle Grove8Sleepover	Support Worker (Empty)7am - 3pmRiverside House8Day
Bailey SerafinParramatta · FT42 / 38h	Approved leave	Support Worker (Jon.N)7am - 3pmRiverside House8Day	Support Worker (Jon.N)7am - 3pmRiverside House8Day	Support Worker (Jon.N)8am - 6pmRiverside House10Day
Priya RamanParramatta · PT24h	Team Leader (Mar.O)3pm - 11pmWattle Grove8Day	Team Leader (Mar.O)10pm - 6amWattle Grove8Awake		Unavailable all day
Tom NguyenPenrith · CAS35h	Support Worker (Ell.W)6am - 5pmPenrith Hub11Day	Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft	Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft

Bailey Serafin7am – 3pm8h

Jonathan NielsenMedicationManual handling

Riverside House8 h

Roster for continuity, not just coverage. When a shift needs cover, staff are ranked by who has worked with the participant, who’s marked available, and their site, role and shift type. Leave, clashes and SCHADS hours caps count against a pick before you make it.

Ranked by continuity, availability, site, role and shift type
Leave, clashes and ordinary-hours caps weighed in
Open shifts your staff can bid on
A roster health score for continuity, burnout risk, cost and compliance
DS AI, optional and billed separately, explains each ranking

Explore rostering

Roster Assistant

Find cover for Friday’s 6am shift at Riverside House

Top 2 of 18 candidates

Pick up to 5 to email

Email1

Bailey SerafinAvailable

Support Worker

+20Worked with participant(s)+15Marked available+12Worked at this site

Priya RamanAvailable

Senior Support Worker

+20Worked with participant(s)+15Marked available-10Exceeds ordinary-hours cap

The evidence is there before the audit. Keep the records HSQF and NDIS audits ask for as you work: incident forms, an NDIS incident register with 24-hour, 5-day and final report dates, Blue Card and Worker Screening expiries, and an audit log of who changed what. Queensland reportable conduct cases link straight to them.

Explore reportable conduct

Linked recordsCase RCS-2026-0014

Incident reportRiverside House · Mon 12 Oct
Shift noteMon 12 Oct, 9:40 pm
Staff detailsFrom the staff record

Notes written on shift, from any phone. Support workers add notes, photos and forms to one timeline per participant from their phone’s browser, and get a reminder before the shift ends if their note is missing. Build your own forms for intake, assessments and checklists, or start from the NDIS and child safety incident reports and behaviour record.

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Forms

Search forms

NDIS Incident ReportFiled after an NDIS-related incident.Edit template
Child Safety Incident ReportFiled after a child safety incident.
Behaviour RecordBehaviours of concern in child safety placements.

Claims and pay from the shifts you delivered. Shifts are priced against each participant’s NDIS support items. Agency-managed lines go into an NDIS bulk payment file for the NDIA portal, plan-managed invoices go through Xero, and rejected lines can be fixed and resubmitted. Approved hours split into SCHADS pay items and sync to Xero Payroll.

Explore NDIS billing

Sync SelectedSync All

	Name	Overtime	Leave	Hours	Total Hours
	Bailey Serafin	14%	0.00h	82.00h	82.00h
	Priya Raman	0%	Raised in Xero7.60h	38.00h	45.60h
	Tom Nguyen	2%	0.00h	52.50h	52.50h
Monday 5 October 2026 #48190Day 1 Ordinary· Riverside House10.00h Overtime· Riverside House0.50h Vehicle Allowance· Riverside House 18 Total 10.50h cumulative10.50h Tuesday 6 October 2026 #48236Day 2 Ordinary· Riverside House7.50h Total 18.00h cumulative7.50h

12 timesheets created in Xero

The fortnight of 5–18 Oct, ready for your pay run.

Leave raised for Priya Raman7.60h

Permissions to shape each role: 151
Leave types built in, family and domestic violence included: 9
Record for rosters, notes, claims and pay: 1

FAQ

Common questions. What providers ask before they switch.

Something else? Talk to us

It depends on how many participants, staff and sites you bring across. Our onboarding team helps you import participants and staff, set things up and train your team, so you start with your own data rather than an empty system.

Yes. Our onboarding team can help you bring participant records and staff details across from spreadsheets or the system you use today. Tell us what you have and we’ll plan the move with you.

Yes. The Free plan covers 5 staff, 10 active participants and 1 site, with no time limit and no card needed. Grow is $10 per user a month, or $9 a month billed yearly, with a 14-day trial, and adds SCHADS hours, NDIS billing, shift bidding and custom roles. Participants are never charged.

No. Workers sign in from their phone’s browser to see their shifts, clock on and off, write notes with photos and claim kilometres. There’s nothing to install, though it does need a data connection. An iPhone app is on the way.

Onboarding includes setup help and training for your team. After that there are guides and video tutorials, and our team answers by in-app chat, email or the support portal, Monday to Friday. You can book a live demo before you start.

Care records are stored in AWS data centres in Sydney. Sign-in supports MFA by authenticator app, passkey, hardware key or SMS, and admins can require it for everyone. Roles built from 151 permissions decide who sees what, down to each participant, and an audit log records who did what and when.

Yes. The form builder lets you drag in text, dates, choices, photos, attachments and drawn signatures for intake, assessments and checklists. NDIS and child safety incident reports and a behaviour record come ready to use, and role-based access decides who sees each form.

Shifts are priced against the NDIS support catalogue in your account. For agency-managed participants, weekly billing builds an NDIS bulk payment file that you upload to the NDIA portal. Plan-managed invoices go to the plan manager through Xero, and self-managed invoices go by email. Rejected lines can be fixed and resubmitted, and credit notes raised.

Yes, with Xero. Approved timesheets, allowances and leave sync to Xero AU Payroll, and invoices for plan-managed participants go through Xero too. MYOB and QuickBooks are on the way. Employment Hero syncs HR records such as staff details and certificates.

Roster each shift once. Pay and claims follow.

Book a demo Start free

12Staff64Shifts496hHours

Wed21 Oct

Thu22 Oct

Fri23 Oct

Sat24 Oct

OPOpen

Community Access (Jon.N)9am - 1pmRiverside House4Day

Support Worker (Empty)10pm - 6amWattle Grove8Sleepover

Support Worker (Empty)7am - 3pmRiverside House8Day

Bailey SerafinParramatta · FT42 / 38h

Approved leave

Support Worker (Jon.N)7am - 3pmRiverside House8Day

Support Worker (Jon.N)8am - 6pmRiverside House10Day

Priya RamanParramatta · PT24h

Team Leader (Mar.O)3pm - 11pmWattle Grove8Day

Team Leader (Mar.O)10pm - 6amWattle Grove8Awake

Unavailable all day

Tom NguyenPenrith · CAS35h

Support Worker (Ell.W)6am - 5pmPenrith Hub11Day

Community Access (Ell.W)9am - 5pmPenrith Hub8DayDraft

Name

Overtime

Leave

Hours

Total Hours

Bailey Serafin

14%

0.00h

82.00h

Priya Raman

Raised in Xero7.60h

38.00h

45.60h

Tom Nguyen

0.00h

52.50h

Monday 5 October 2026

#48190Day 1

Ordinary· Riverside House10.00h

Overtime· Riverside House0.50h

Vehicle Allowance· Riverside House

Total

10.50h cumulative10.50h

Tuesday 6 October 2026

#48236Day 2

Ordinary· Riverside House7.50h

Total

18.00h cumulative7.50h

Rosters, notes and claims from one record.

Roster for continuity, not just coverage. When a shift needs cover, staff are ranked by who has worked with the participant, who’s marked available, and their site, role and shift type. Leave, clashes and SCHADS hours caps count against a pick before you make it.

Common questions. What providers ask before they switch.

How long does it take to set up Diversity Sync'd for my organisation?

Can I import my existing data from spreadsheets or other systems?

Is Diversity Sync'd suitable for small providers?

Do support workers need to download an app?

What training and support do you provide?

How secure is participant data in Diversity Sync'd?

Can I customise forms and documentation for my organisation?

How do NDIS claims reach the NDIA?

Do you integrate with accounting software?

Roster each shift once. Pay and claims follow.

Rosters, notes and claims from one record.

Roster for continuity, not just coverage. When a shift needs cover, staff are ranked by who has worked with the participant, who’s marked available, and their site, role and shift type. Leave, clashes and SCHADS hours caps count against a pick before you make it.

Common questions. What providers ask before they switch.

How long does it take to set up Diversity Sync'd for my organisation?

Can I import my existing data from spreadsheets or other systems?

Is Diversity Sync'd suitable for small providers?

Do support workers need to download an app?

What training and support do you provide?

How secure is participant data in Diversity Sync'd?

Can I customise forms and documentation for my organisation?

How do NDIS claims reach the NDIA?

Do you integrate with accounting software?

Roster each shift once. Pay and claims follow.