Run every 24/7 house from one record.

Yes, on Grow. A sleepover is read together with the shifts either side of it, as the award has required from the first full pay period on or after 1 June 2026, and you can record a worker’s 12-hour sleepover or 8-hour rest agreement on the shift so the hours follow it. Work during the sleepover comes out as overtime with a one-hour minimum, and Sleepover and First Aid allowances are added automatically. Diversity Sync’d outputs hours by pay item and Xero Payroll works out the dollars, so your payroll team still checks each pay run.

The evidence is kept as you work: every note tied to its shift, participant and worker, NDIS incident reports with any restrictive practice flagged, Blue Card and NDIS Worker Screening expiry dates on every staff profile, and an audit log of who changed what. Diversity Sync’d doesn’t count down the 24-hour and 5-day reporting deadlines for you, so keep your reporting procedure as it is.

Yes. Set up each house as a site, group houses into branches, and roster by staff or by house. Each site follows its own state’s public holidays, and the wallboard puts coverage, hours and overtime on the office TV. Free covers 1 site; Grow covers as many as you run, and sites are never charged.

Each resident is claimed for their own shifts. Weekly billing lists every participant’s delivered shifts for the week and prices them against that participant’s support items, from the NDIS support catalogue in your account with 2026–27 pricing zones. Agency-managed residents’ lines go into an NDIS bulk payment file you upload to the NDIA portal, plan-managed residents’ invoices go to their plan manager through Xero, and self-managed invoices go by email. Large bulk changes to claims wait for a second person to approve them.

No. Workers sign in from their phone’s browser to see their shifts, clock on and off, write notes with photos and claim kilometres. Location is recorded at clock-on and clock-off, but it never stops a worker clocking off away from the address. It needs a data connection, and an iPhone app is on the way.

Grow is $10 per user a month, or $9 a month billed yearly, with a 14-day trial that takes a card at checkout. A user is any staff member active that month, casuals included, so a house staffed by 12 workers costs $120 a month. Participants and sites are never charged, and there’s no GST added. Free covers 5 staff, 10 participants and 1 site with no card; notes older than 90 days are hidden there, never deleted, and reappear on Grow. DS AI stays off until an admin turns it on, then its usage is billed separately.

Yes. Queensland reportable conduct cases run from intake through investigation to findings, with business-day clocks for the 3-day initial and 30-day interim reports, and a Standards of Care track alongside. Hours reconciliation compares funded and delivered hours per house, with uplifts, school absences and a departmental export.

Our onboarding team helps you import participants and staff from spreadsheets or the system you use today, set up your houses and train your team. Try it on Free or a 14-day Grow trial first. If it isn’t right, cancel a monthly plan anytime and take your data with you: notes as PDFs and registers as CSV.