Online Safety in Child Services: Policies That Go Beyond Compliance

This shift from policy to practice is what makes services truly child-safe in the digital age.

Four core areas every service must address

• Device ManagementPrefer service-issued devices with secure settings.
• Limit or prohibit personal device use for service communications.

• Discourage or ban unmonitored apps like WhatsApp or Messenger.
• Use secure, auditable platforms (such as Diversity Sync’d) for shift notes, incident reporting, and communication.

Practical steps services can take now

With the September 2025 deadline approaching, providers should:

• Audit existing digital practices and identify gaps.
• Update policies and procedures in line with ACECQA’s new guides.
• Train staff so policies are consistently followed, not just filed away.
• Communicate clearly with families, using plain language and easy-to-access consent forms.
• Adopt technology that reduces reliance on personal devices and builds compliance into everyday workflows.

From compliance to confidence

Digital safety is now inseparable from child safety. By moving beyond compliance and embedding safe digital practices into everyday culture, services can protect children, reassure families, and meet the highest standards of governance.

At Diversity Sync’d, we help organisations manage compliance seamlessly with secure tools for rostering, shift notes, and incident reporting - giving providers confidence that their systems meet both the regulatory requirements and the expectations of families.

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