Diversity Sync'd Team
Content Team

In community services, time is everything. Whether you're managing NDIS plans, supporting vulnerable children, or coordinating a complex caseload, delays in information or admin slow down the work that really matters: supporting people.
That’s why we’ve built DS AI — and why we're excited to introduce a suite of next-level features that go beyond basic automation. These new tools are designed specifically for high-performance teams across the NDIS, child safety, and broader community services space.
Unlike generic AI assistants, DS AI is trained on real sector data and tailored for Australian providers. Whether you're summarising shift notes, interpreting policy changes, or navigating funding rules, DS AI understands the language and context you're working in — and responds accordingly.
With instant answers to operational questions, AI-powered document breakdowns, and role-based security built-in, DS AI empowers frontline staff to act confidently without waiting on responses from admin teams or supervisors.
Some of the new highlights include:
We know the NDIS and child safety sectors are under pressure. These tools aren’t about replacing the human side of care — they’re about removing the admin roadblocks that slow it down.
With DS AI, your team can spend less time chasing answers, and more time delivering support.
🧠 Want to explore the future of smart support? These features are available now in demo — book a walkthrough with our team and see how DS AI can lift the load.
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Diversity Sync’d is rolling out exciting new features to enhance support workflows, including DS AI — an in-house AI assistant for summarising notes and identifying risks, a redesigned shift notes experience with smart prompts and better formatting, and a new drag-and-drop custom form builder to create client-specific forms with ease. These updates aim to reduce admin time, improve compliance, and empower teams to deliver better care.

MFA, or Multi-Factor Authentication, is a security mechanism that requires users to provide two or more forms of authentication to access a system or service, such as a password and a code sent to a user's phone. This is considered more secure than using a single factor, such as a password alone, because it makes it much more difficult for an attacker to gain access to the account or system.
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