Maintain the highest standards of care with comprehensive HSQF management. Track incidents, manage complaints, monitor quality indicators, and collect feedback—all in one integrated system designed for compliance.
The Human Services Quality Framework (HSQF) is Queensland's mandatory quality assurance system for organisations that deliver government-funded human services. It provides a consistent, statewide approach to ensuring that services are safe, reliable, well-managed, and continuously improving, regardless of the size or structure of the organisation delivering them.
The HSQF outlines a set of minimum practice standards that organisations must meet to operate. These standards cover core areas such as governance, risk management, safeguarding, service access, cultural capability, workforce competency, and the overall quality of service delivery. The framework applies to a wide range of service types, including disability supports, youth programs, family intervention services, community organisations, homelessness services, and other programs funded by the Queensland Government.
To achieve and maintain certification, providers must demonstrate that they deliver support in a way that is consistent, transparent, rights-based, and accountable. Compliance is measured through a series of structured indicators that assess how effectively an organisation manages its governance systems, protects human rights, responds to risks, monitors quality, engages with feedback, and ensures timely access to services. Evidence for these indicators must be presented during HSQF audits, either through verification assessments or external certification processes depending on the provider's risk level and service scope.
HSQF certification is mandatory for organisations funded by the Queensland Department of Children, Youth Justice and Multicultural Affairs, as well as other departments that deliver human services programs. Maintaining ongoing compliance is essential not only for meeting contract obligations, but also for demonstrating that your organisation is delivering safe, ethical, and high-quality supports to the community.
Our platform transforms HSQF from a static compliance requirement into an integrated operational system. We help organisations embed the standards into daily practice by automating evidence collection, managing documentation, tracking quality indicators, and providing real-time compliance insights. With built-in workflows, reminders, dashboards, and audit-ready reporting, your organisation can stay continuously aligned with HSQF requirements and always be prepared for certification reviews.
Track your organization's compliance across all HSQF standards with live dashboards and automated reporting.
33% decrease over 6 months
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Document policies, track reviews, manage organisational structure, and demonstrate effective governance through comprehensive policy management and oversight tools.
Our system helps you maintain evidence for governance indicators such as board oversight, risk management, financial accountability, and organisational planning.
Track service delivery, monitor wait times, manage referrals, and ensure timely access to care with automated workflows and real-time monitoring dashboards.
Supports compliance with requirements around equitable access, responsiveness, and transparent decision-making.
Collect feedback, track corrective actions, monitor quality indicators, and demonstrate continuous improvement through systematic data collection and analysis.
Aligns with HSQF requirements for regular evaluation, quality reviews, and improvement planning.
Ensure rights are upheld, document consent, track safeguarding measures, and maintain comprehensive audit trails for all participant interactions and decisions.
Provides clear evidence for demonstrating respect, dignity, safety, and choice as required under the HSQF Human Rights standard.
Meeting HSQF requirements doesn't have to be overwhelming. Our platform guides you through every standard with built-in workflows, automated reminders, and comprehensive documentation.
Our system continuously monitors your compliance status and alerts you to any gaps before they become issues.
Every action is logged with timestamps and user details, creating a complete audit trail for regulatory reviews.
Start with ready-made incident reports, complaint forms, and quality indicator trackers aligned to HSQF standards.
Real-time dashboards show your compliance status at a glance, with drill-down capabilities for detailed analysis.
Report, track, and analyze incidents with workflow-driven processes and automatic notifications.
Manage complaints through structured workflows with timely resolution tracking and reporting.
Gather and analyze feedback from participants, families, and stakeholders systematically.
Conduct and document risk assessments with pre-built templates and automated review schedules.
Track and report on quality indicators with customizable metrics and automated calculations.
Document and track corrective actions through completion with responsibility assignment and deadlines.
Join hundreds of care providers using our platform to deliver better outcomes for NDIS participants.
