The Human Services Quality Framework (HSQF) is Queensland's mandatory quality assurance system for organisations that deliver government-funded human services. It provides a consistent, statewide approach to ensuring that services are safe, reliable, well-managed, and continuously improving, regardless of the size or structure of the organisation delivering them.
The HSQF outlines a set of minimum practice standards that organisations must meet to operate. These standards cover core areas such as governance, risk management, safeguarding, service access, cultural capability, workforce competency, and the overall quality of service delivery. The framework applies to a wide range of service types, including disability supports, youth programs, family intervention services, community organisations, homelessness services, and other programs funded by the Queensland Government.
To achieve and maintain certification, providers must demonstrate that they deliver support in a way that is consistent, transparent, rights-based, and accountable. Compliance is measured through a series of structured indicators that assess how effectively an organisation manages its governance systems, protects human rights, responds to risks, monitors quality, engages with feedback, and ensures timely access to services. Evidence for these indicators must be presented during HSQF audits, either through verification assessments or external certification processes depending on the provider's risk level and service scope.
HSQF certification is mandatory for organisations funded by the Queensland Department of Children, Youth Justice and Multicultural Affairs, as well as other departments that deliver human services programs. Maintaining ongoing compliance is essential not only for meeting contract obligations, but also for demonstrating that your organisation is delivering safe, ethical, and high-quality supports to the community.
Our platform transforms HSQF from a static compliance requirement into an integrated operational system. We help organisations embed the standards into daily practice by automating evidence collection, managing documentation, tracking quality indicators, and providing real-time compliance insights. With built-in workflows, reminders, dashboards, and audit-ready reporting, your organisation can stay continuously aligned with HSQF requirements and always be prepared for certification reviews.